The better we listen, the better we can comprehend and make best use of it.
I went through a good
listening skills course at Lynda.com In summary what this course taught is
- When we are going to listen to some one speaking, we should set our objective to usually one or two of these roles:
- Recalling the details (listening to a lecture/presentation - we should be able to remember few things so that we can actually study them later or take action)
- Get the big picture (when it is high level overview session or group discussion, we should able to get the big picture of what is actually happening and it is important)
- Evaluating the content (At certain conversations we need not be buying in everything that the presenter is talking of. What makes sense to us and how better the content has to be evaluated across many such cases. Proposals discussion etc)
- Attending to subtle cues (see what is the presenter is expressing from vocals and body language; especially important over phone communication in expressing how we understand etc)
- Empathize - this is required for speakers to be more freely comfortable speaking to us - by matching/mirroring his body language, expressions etc
- Tips to follow
- Don't take too much of notes as it would be information overload and does distraction
- Try mind maps for less info and great abstraction
- Don't do multi-tasking (like looking at mobile etc or doing some other task while listening). Stay focused
- Clean our mental filters.
- Trying paraphrasing and clarifying is good. That makes speaker as well as fellow listeners get to know more.
Followed up these free
practice sessions from British council